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Rights, Responsibilities and Ethics
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The individual has a right to be treated in such a manner as to foster a sense of dignity, autonomy, positive self-regard, and to be actively involved in the provision of his or her own care and services.
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Assessment
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The consumer has a right to expect that qualified, competent staff will make appropriate treatment decisions based upon continuous clinical data collection and analysis.
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Care
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The individual has a right to expect individualized, planned, and appropriate treatment interventions.
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Education
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The consumer has the right to expect to receive education designed to promote healthy behavior and to appropriately involve others in his or her care.
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Continuum
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The individual has a right to expect that his or her treatment needs will be addressed in a continuous and coordinated manner and/or appropriate referrals made to other providers.
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Improving Organization Performance
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The individual has a right to expect that the organization’s staff will participate in a process designed to monitor, analyze and improve consumer outcomes as designed by Fayette Companies’ leadership.
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If at any
time you
have a
concern or
are
dissatisfied
with your
care, please
contact the
Program
Manager over
your service
area.
You may also
contact the
Chairperson
of our
Licensure
Oversight
Committee at
309-671-8005.
Fayette
Companies is
committed to
resolving
care and
safety
issues in a
timely
manner.
However, if
your
concerns are
not
resolved,
you are
invited to
contact the
Joint
Commission
Office of
Quality
Monitoring
at
1-800-994-6610
or email:
complaint@jcaho.org |
